Privacy policy

Recover™ Privacy Policy

Effective Date: January 1, 2022

Last Modified: August 2025

We take your privacy very seriously. Please read this privacy notice (“Privacy Notice”) carefully as it contains important information on who we are, how and why we collect, store, use, and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.

Please read this privacy notice (“Privacy Notice”) carefully as it contains important information about who we are, and how and why we collect, use, store, and share your personal information. It also explains your rights in relation to your personal information and how to contact us if you have a question or complaint.

We collect, use, and otherwise process certain personal information about you. When we do so we may be subject to various laws, including Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”) and the General Data Protection Regulations in the European Union and the United Kingdom. We are the controller of the personal information we collect.

1. Key Terms.

Where used in this Privacy Notice, the terms below have these meanings:

we, us, our	Recover Textile Systems, S.L. and its related affiliates, including, without limitation, Recover HoldCo, Inc., Recover US OpCo LLC, and Recover IPCo LLC
website	www.recoverfiber.com
contact details	Email: [email protected] Address: Les Molines, 2, 03450 Banyeres de Mariola, SPAIN Phone: +34 656 711 937
personal information	Any information relating to an identified or identifiable individual

2. Personal Information We Collect About You.

We collect, use, share, and otherwise process the following types of personal information:

Personal identifiers, such as name, email address, phone number, and postal address
Website usage details, such as information about your internet connection and browser type, your device type and operating system, general location data derived from IP addresses, details about how you use our website, and online identifiers, including IP address, mobile ad identifiers, and cookie IDs
Employment-related information, such as information about the company you work for and how to contact you there or, if you apply for a job with us, details about your employment history, qualifications, and education

We do not typically collect sensitive personal information unless you voluntarily send it to us or unless required by law as part of your employment or business relationship with us. Where required by law, we will obtain your consent prior to collecting sensitive personal information. Where you choose to volunteer sensitive personal information to us without our request for such information, we will presume we have your general consent to process the sensitive personal information absent any direction from you limiting that processing.

Certain personal information is required for us to provide our products or services to you. Failure to provide necessary personal information may delay or prevent your receipt of a product or services.

3. Our Personal Information Sources.

We generally collect personal information directly from you, including from in-person interactions; by telephone, text, or email; or through our website. This includes information you give us when you subscribe to our newsletter, complete a contact form, or submit a resume to us.

We collect other personal information about you when you interact with our website or social media pages. This can include details about your interaction with our advertisements, how you found our website, which website content you visited, and other data automatically collected by the tracking technologies we use to collect information about your device, browsing actions, and usage patterns. Our tracking technologies can collect personal information about your activity on our website over time (for example, when you are a repeat visitor) and across different websites (for example, when you visit another website after visiting ours). Our IT systems also collect usage details from website users, email, and other communications that enter or exit our systems. Like many websites, our website does not recognize “do not track” signals. For more information about our use of cookies and other tracking technologies and your choices regarding our use of these tools, please review our Cookie Policy.

Some personal information is collected by other parties we work with who share personal information with us, including vendors who assist us with advertising and marketing, website content, lead generation, and recruiting. The companies that help us track activity on our website include Craft CMS, Formie, Servd, and Bitbucket. We are not responsible for how other parties collect data and recommend that you review their privacy notices for additional details about their privacy practices.

4. Why We Process Personal Information.

The table that follows explains why we process personal information and includes, as required by certain laws, the legal basis that permits our processing of personal information. Where a legal basis is not required, we will process personal information as permitted by relevant law.

Why We Process Personal Information	Legal Basis (Where Required)
Provide products or services	Contract performance, including steps necessary to enter into or complete contract performance
Prevent and detect fraud and other malicious or criminal activities	Our legitimate interests or those of another party, and compliance with our legal or regulatory obligations
Advertise and market our products or services to prospective, new, existing, and former business customers	Our legitimate interests or those of another party, or with your consent when required by law We do not sell personal information. We use personal information to targeted our ads to prospective and current business customers.
Maintain accurate customer records	Contract performance, including steps necessary to enter into or complete contract performance, our legitimate interests or those of another party, and compliance with our legal or regulatory obligations
Business data analytics, including in relation to our financial performance, customer base, product ranges, and efficiency measures	Our legitimate interests or those of another party
Respond to enquiries from or investigations by public authorities	Compliance with our legal or regulatory obligations
Ensuring our policies and terms are adhered to, including our Terms and Conditions of Use	Our legitimate interests or those of another party
Operation of our business, including improving efficiency, training, and quality control, preventing unauthorized access to or use of our systems, maintaining the confidentiality of proprietary information, and ensuring a safe work environment for our personnel	Our legitimate interests or those of another party, and compliance with our legal or regulatory obligations
Statutory returns and other mandatory reporting obligations	Compliance with our legal or regulatory obligations
Audits and quality checks, including for ISO certification, Investors in People accreditation, or accounting audits	Our legitimate interests or those of another party, and compliance with our legal or regulatory obligations

Where we rely on legitimate interests as our legal basis for processing personal information, people in the European Economic Area and United Kingdom may request additional information about our balancing test using the contact information in the Privacy Notice.

5. How We Share Personal Information.

We may share any personal information we collect with:

Our affiliates, including our parent organization and its subsidiaries
Service providers we use to help deliver our products and services and the other vendors and business partners we work with to operate our business
Our professional advisers, including our attorneys, auditors, and financial advisers

We may disclose any personal information to law enforcement agencies, regulatory bodies, and other public authorities when reasonably necessary to comply with our legal or regulatory obligations. We will also disclose personal information as appropriate to protect the rights, property, or safety of our company, our customers, or others, or to exercise and defend our legal rights or those of others. This can include exchanging information with other companies and organisations for fraud protection and credit risk reduction.

We may share personal information with other parties, such as potential buyers of some or all of our business, a part of a corporate transaction or restructuring, such as a merger, acquisition, asset sale, or insolvency proceedings, including as part of the negotiation of the transaction.

6. Your Privacy Rights and Choices.

Opting Out of Marketing Communications. We may send you updates (typically by email) about our products and services, including exclusive offers, promotions, or details about new products and services. Where consent is needed, we will ask for this consent separately and clearly. You have the right to opt out of receiving our marketing communications at any time by:

Clicking the “unsubscribe” link in any marketing communication; or
Contacting us at [email protected].

When you opt out of marketing communications, we can still contact you with transactional information, such as details about any order you place.

Correcting or Updating Personal Information. If you need to update any personal information we have about you, please contact us at [email protected] and provide details about the information you want to update or correct.

Privacy Rights. People in Canada, the European Economic Area, the United Kingdom, and other locations where we operate have legal rights regarding personal information. The table below explains these additional rights. We recognize the lawful rights provided to you. Information on exercising your privacy rights follows the table. If you are uncertain whether you have a particular privacy right that you wish to exercise, you can contact us at [email protected] for assistance.

Right	Description
Access and Data Portability	These rights permit you to verify that we process your personal information, give you access to your personal information, and grant you the ability to get a copy of your personal information in a structured, commonly used, and machine readable format.
Deletion or Erasure	This right lets you ask us to delete your personal information.
Withdraw Consent	When we ask for your consent to process your personal information, you have the right to withdraw that consent at any time. Typically, this right, where relevant, will apply to our use of your personal information for targeted advertising, marketing communications, and our use of cookies and other tracking technologies
Object to, Opt Out of, or Restrict Processing	You can object to, opt out of, or restrict our ability to process your personal information. Typically, this right, where relevant, will apply to our use of your personal information for targeted advertising, marketing communications, and our use of cookies and other tracking technologies, such as geolocalization and IP address tracking. Where we rely on our legitimate interests for processing your personal information under a law applicable to you, you can object to our reliance on that legal basis.
Appeal or Complain	While we hope we can resolve your requests, you have the right to appeal any decision we make regarding your exercise of privacy rights. You can also complain to your local data protection or other relevant regulatory authority about our handling of your personal information or our privacy practices.

For more information about our use of cookies and other tracking technologies and your choices regarding our use of these tools, please review our Cookie Policy.

How to Exercise Privacy Rights. If you, or someone you designate to act on your behalf, want to exercise any privacy right provided to you by a law applicable to our business, email us at [email protected]. In your email, please give us enough information to identify you; your country of residence, and a description of the right you want to exercise, such as the information you wish to have corrected or deleted, the email address you want us to remove from our marketing communication list, or the pieces of personal information you want access to.

Depending on the nature of your request, we may ask for additional proof of your identity. We generally will not comply with a privacy rights request if we cannot verify that the person making the request is the person about whom we collected information, or is someone authorised to act on such person’s behalf. Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.

If we deny your privacy rights request, in whole or in part, we will explain why in our response to you.

7. Storing Personal Information.

We will keep your personal information as long as you have an account with us or have requested products or services from us. After that, we will keep your personal information for as long as necessary:

To respond to any questions, complaints, or claims made by you or on your behalf;
To demonstrate that we treated you fairly;
To keep records required by law; or
For longer periods when permitted by law.

We will not retain your personal information for longer than necessary for the purposes set out in this Privacy Notice. Different retention periods apply for different types of personal information.

Under some circumstances, we may anonymise or de-identify personal information so that it can no longer be associated with you and is not considered personal information under relevant laws. We will maintain such data in anonymised or de-identified form and not attempt to re-identify it.

8. Personal Information Transfers.

The privacy laws of the European Economic Area, the United Kingdom, Canada, and other jurisdictions in which we operate have data protection laws that offer differing levels of protection to personal information.

It is sometimes necessary for us to transfer personal data to other countries, such as when we have offices or use vendors in other countries. In those cases, we will comply with applicable laws designated to safeguard your personal data when it is processed in jurisdictions outside your own. By submitting your personal information or engaging with the website, you acknowledge and agree with these transfers and other processing of your personal information.

If you would like more details about our personal information transfer safeguards, please contact us using the contact details provided in this Privacy Notice.

9. Keeping Personal Information Secure.

To protect personal information we have from theft, unauthorized access, use, modification, or disclosure, and to maintain its accuracy and integrity, we have implemented industry-standard technical, physical, and administrative security measures. Please be aware, however, that no electronic transmission can be guaranteed to be entirely secure. We are not responsible for the theft, destruction, alteration, unauthorized disclosure, or other misuse of your personal information.

10. Changes to Our Privacy Notice.

We may change this Privacy Notice from time to time. When we do, we will update the last updated date at the top of this Privacy Notice. We encourage you to review our Privacy Notice periodically for updates.

11. How to Contact Us.

We welcome your questions, comments, and requests about this Privacy Notice and our privacy practices. Please contact our Privacy Officer by:

Phone: +34 966 56 80 44
Email: [email protected]